Administration
Day-to-day user, security and configuration management.
Salesforce Managed Support
Keep Salesforce healthy and improving, month after month
Free your team from CRM admin. We provide ongoing Salesforce administration, user support, enhancements and release management with clear SLAs — so your CRM stays reliable, current and steadily better, at a predictable cost.
Clear, SLA-backed response
Certified Salesforce admins
Proactive health monitoring
Remote & on-site
25+Years in CRM & ERP
CertifiedSalesforce Consultants
End-to-EndSales, Service & Marketing
GlobalRemote & On-Site Delivery
See it in action
The CRM we keep healthy for you
Reliable dashboards, a clean pipeline and data your teams can trust — every day. This is the Salesforce experience our managed support keeps running smoothly: monitored, tidied and steadily improved so it stays adopted long after go-live.
CRM — Dashboard
CRM — Dashboard
Salesforce dashboard illustration showing KPIs, pipeline chart and activity
Leads
Admin kept current
We manage users, queues and routing so every new lead lands with the right owner and nothing slips through the cracks.
Opportunities
Enhancements each month
Small changes to stages, layouts and automation delivered every cycle, so the pipeline keeps pace with how your team sells.
Forecast
Ready for every release
We test and adopt each Salesforce release, so reports and dashboards keep working when new features arrive.
Activity
Clean, trusted data
Ongoing data hygiene keeps calls, emails and meetings deduplicated on one reliable timeline your users actually rely on.
Illustrative interface previews
What we do
Support that keeps Salesforce healthy
Administration, user help and steady improvements in one service.
Proactive, Not Just Reactive
Good support does more than fix tickets. We administer, support users, deliver enhancements and manage every Salesforce release — so your CRM keeps getting better, not just kept alive.
Salesforce Managed Support Services
User Support
Help-desk support for your Salesforce users.
Enhancements
Small changes, new reports and improvements each month.
Release Management
Test and adopt each Salesforce release safely.
Data Hygiene
Keep your CRM data clean, deduplicated and trustworthy.
- Day-to-day administration & user support
- Monthly enhancements & new reports
- Release testing & safe adoption
- Proactive monitoring & data hygiene
SLA-backedAgreed response times
Every monthSteady enhancements
3 releasesAdopted safely each year
Why AppsXpert
A support partner you can rely on
We’ve run and improved CRM for a quarter of a century — so your Salesforce gets steady, dependable care, not ad-hoc firefighting.
01
Clear SLAs
Agreed response and resolution targets mean help is always there when your users need it.
02
Certified admins
Certified Salesforce administrators and consultants who know your org inside out.
03
Proactive care
Monitoring, health checks and data hygiene catch issues before they ever reach your users.
04
Always improving
Monthly enhancements and release readiness mean your CRM keeps getting a little better every cycle.
Coverage
What we support
End-to-end care across your Salesforce org and its integrations.
Sales Cloud
Service Cloud
Marketing Cloud
Flows
Security
Reports
Integrations
Data Quality
Mobile
Releases
When it’s time
Signs you need managed Salesforce support
If any of these sound familiar, a dedicated support team will keep your CRM reliable, current and steadily improving — without the firefighting.
Get a support plan
What to expect
Clear SLAsAgreed response and resolution targets you can hold us to.
Predictable monthly costOne planned fee — no surprise bills for ad-hoc help.
Continuous improvementEnhancements and release readiness delivered every cycle.
You have no in-house admin
No one owns your Salesforce org day to day, so small tasks pile up.
A growing backlog of change requests
Reports, fields and tweaks keep getting parked with no one to action them.
Adoption is slipping
Users work around the CRM because it no longer fits how they work.
Configuration is drifting
Ad-hoc changes have left flows, layouts and security messy and undocumented.
Release readiness worries you
Each Salesforce release feels risky with no one to test and adopt it safely.
Users get stuck and unproductive
Questions go unanswered and people lose time instead of selling and serving.
Decision support
Ad-hoc help vs managed support
Reacting to problems is costly. Managed support prevents them and keeps improving.
Consideration
Ad-Hoc HelpIn-house or reactive
Managed SupportSLA-backed team
Approach
React when it breaks
Prevent and improve continuously
Availability
When someone is free
Defined SLAs
Cost
Unpredictable
Predictable, planned
Knowledge
Lost between calls
Retained by a dedicated team
Outcome
Constant firefighting
A stable, improving CRM
Managed support turns unpredictable firefighting into a stable, improving Salesforce service.
How we work
From onboarding to continuous improvement
A clear path from taking over your Salesforce support to making it better.
1
Onboard
Learn your org, processes and priorities, and document them.
2
Stabilise
Clear the backlog and fix recurring issues.
3
Operate
Run day-to-day admin and support against SLAs.
4
Improve
Deliver enhancements and adopt releases each cycle.
5
Review
Regular service reviews keep priorities on track.
What you receive
A support service you can see
Clear SLAs, transparent reporting and steady improvement.
Support Model & SLAsAgreed response and resolution targets.
Knowledge BaseYour org and fixes, documented.
Ticketing & ReportingTransparent tracking of every request.
Monthly Enhancement LogImprovements delivered each month.
Release Adoption PlanSafe adoption of each Salesforce release.
Data Hygiene ReportsClean, deduplicated CRM data.
Admin & Security ReviewsRegular health and security checks.
Service Review ReportsReviews of SLAs, issues and priorities.
The payoff
What changes for your business
Peace of mind, predictable costs and a CRM that keeps getting better.
Reliable
Always Supported
Defined SLAs mean help is there when you need it.
Fewer fires
Fewer Surprises
Proactive admin catches issues before they bite.
Fixed cost
Predictable Spend
One predictable monthly cost, no surprise bills.
Gets better
Continuous Improvement
Your CRM improves a little every month.
Ways to engage
Choose your support level
From an admin help-desk to full managed services.
Essentials
Support Desk
User support and admin for everyday needs.
- User support
- Admin tasks
- Business hours
Recommended
Managed AMS
Full managed support with SLAs and enhancements.
- SLAs
- Enhancements
- Release management
Admin
Dedicated Admin
A part-time or full-time Salesforce admin.
- Dedicated admin
- Config & users
- Data hygiene
Flexible
Support Hours Pack
A block of flexible support hours.
- Flexible hours
- No lock-in
- Senior team
In their words
“Handing Salesforce to their team was the best call we made. Tickets get answered against real SLAs, the backlog is gone, and every month the CRM is a little better than the last.”
Head of Revenue OperationsB2B services company
Go further
Related Salesforce services
Support keeps your CRM healthy. The same certified team can also advise, build, customise, connect and migrate your Salesforce org.
Consulting & Advisory
CRM strategy, health checks and a roadmap for what to improve next.
Learn moreImplementation
A full Salesforce setup and rollout, delivered on time and on budget.
Learn moreCustomization
Tailor Salesforce with flows, objects and Lightning components.
Learn moreIntegration
Connect Salesforce to your ERP, marketing and support tools.
Learn moreMigration
Move from another CRM to Salesforce without the headaches.
Learn moreReports & Dashboards
See your pipeline and performance clearly, at a glance.
Learn moreService Cloud
Case management, service desk and customer support in one place.
Learn moreAll Salesforce Services
Browse the full range of Salesforce consulting and delivery.
Explore allSpending too much time keeping Salesforce running?
Hand the day-to-day to our Salesforce team and get back to selling and serving.
Get a Support Plan
FAQ
Salesforce managed support — common questions
What does Salesforce managed support include?
Day-to-day administration, user support, enhancements, release management and regular reviews to keep your CRM healthy.
Do you provide a dedicated admin?
Yes. We can provide a part-time or full-time Salesforce administrator as part of managed support.
Do you manage Salesforce releases?
Yes. We test and adopt each Salesforce release safely so new features land without disruption.
How is support priced?
Usually as a predictable monthly fee based on scope and SLA, so you avoid unplanned costs.
Can you support our integrations too?
Yes. We support your Salesforce org and the integrations connected to it.