TicketLoom — Service Ticket Management App
Every request, handled on time.
A service ticket management app with real-time response tracking for service-based businesses — helping teams resolve requests faster and keep customers updated. Built with Flutter for iOS and Android.
Service requests that never slip through
TicketLoom gives service teams a clear, real-time view of every request, so nothing is missed and customers always know where things stand.
Log every request in one place
Tickets are created from any channel and organised with priorities, categories and clear ownership.
- Multi-channel tickets
- Priorities & categories
- Clear ownership
- Attachments
Respond and track in real time
Teams assign, update and resolve tickets while response times are tracked against your targets.
- Team assignment
- Real-time status
- SLA tracking
- Internal notes
Keep customers in the loop
Customers receive updates as their ticket progresses, reducing chasing and frustration.
- Customer notifications
- Status visibility
- Resolution updates
- Feedback capture
Key features
A complete ticketing toolkit for service-based businesses.
Ticket Management
Capture and organise requests.
SLA Tracking
Stay ahead of response targets.
Team Assignment
Route tickets to the right people.
Customer Updates
Keep customers informed.
Internal Notes
Collaborate behind the scenes.
Reports
Insights on volume and speed.
Inside the app
Browse the TicketLoom app screens — use the arrows, and click the centre screen to zoom. (Sample screens shown.)
Interested in TicketLoom?
Talk to us about building or customising a service ticket app like TicketLoom.
Frequently asked questions
What is TicketLoom?
TicketLoom is a service ticket management app with real-time response tracking for service-based businesses.
How are tickets created?
Tickets can be logged from multiple channels and organised with priorities, categories and ownership.
Does it track response times?
Yes. Response and resolution times are tracked against your SLAs, so nothing slips.
Are customers kept informed?
Yes. Customers receive updates as their ticket progresses, reducing chasing.
What is it built with?
A Flutter mobile app for iOS and Android, with a backend for ticketing and reporting.
Can it be customised for our service team?
Yes. AppsXpert can tailor TicketLoom to your workflow and SLAs — get in touch to discuss.