ERP Training — Lebanon
A Lebanese customer built a self-sufficient in-house team through structured functional and technical training on their open-source ERP, backed by documentation and mentoring.
The story behind the project
The customer relied on outside help for every change to their ALA ERP and wanted to build a confident, self-sufficient in-house team.
We delivered structured functional and technical training, hands-on and tailored, with documentation and ongoing mentoring — leaving the team able to run and extend the ERP themselves.
Project facts
What needed solving
The customer had limited in-house ERP knowledge and relied on external help for every change, and wanted to build lasting, self-sufficient capability.
Limited in-house ERP knowledge
Reliance on external help for every change
A need to build a self-sufficient team
Knowledge not documented or retained
Both functional and technical gaps
How we delivered it
A structured, low-risk engagement built to last.
Assess
We assessed the team’s current skills and goals.
Plan
We built a structured functional and technical curriculum.
Train
We ran hands-on sessions on real scenarios.
Document
We produced reference materials the team could keep.
Mentor
We mentored the team as they ramped up.
What we built, piece by piece
A tailored programme that builds lasting capability, not dependence.
Solution 01
What we built
Structured Curriculum
Functional and technical learning, tailored to the team.
Solution 02
What we built
Hands-On Sessions
Real scenarios and exercises, not just theory.
Solution 03
What we built
Functional Training
Configuration, processes and confident day-to-day use.
Solution 04
What we built
Technical Training
Customisation, extensions and integrations.
Solution 05
What we built
Reference Materials
Documentation the team keeps and reuses.
Solution 06
What we built
Ongoing Mentoring
Support as the team grew confident and independent.
The technology stack
A pragmatic, proven stack chosen for scalability, maintainability and long-term fit.
What changed for the business
Real, measurable outcomes — before and after.
The customer now has a confident in-house team that can configure and support their ERP themselves — reducing reliance on outside help and building lasting capability.
Everything we handed over
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