Oracle Managed Support

Keep Oracle running smoothly, around the clock

Free your team from firefighting. Our Oracle application management services give you 24/7 support, proactive monitoring and steady improvements for Oracle E-Business Suite and Fusion Cloud — with clear SLAs and one accountable partner, at a predictable cost.

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24/7 coverage SLA-backed response Certified consultants Proactive monitoring

Support

24/7 help

Monitor

Catch issues early

Resolve

Fast fixes

Improve

Always better

25+Years of Oracle Expertise

CertifiedOracle Consultants

PMP-LedProject Governance

GlobalRemote & On-Site Delivery

25+ Years of Oracle delivery

A quarter-century keeping Oracle running

Nearly 25 years supporting Oracle ERP in production

Since the early days of Oracle E-Business Suite, our consultants have run, tuned, patched and improved Oracle ERP for businesses around the world. That depth means faster diagnosis, fewer repeat incidents and the judgement to prevent the problems that catch other teams out — so your Oracle system stays stable, secure and steadily improving, day and night.

Support tools & practices we know

ITILServiceNowJira Service MgmtSR ManagementMy Oracle SupportOEM / Cloud MonitoringPatching & CPUIncident & ProblemRCAPL/SQL TuningBackup & Recovery

24/7 coverageRound-the-clock cover with clear response and resolution SLAs.

Both platformsOracle E-Business Suite and Fusion Cloud — functional and technical.

Proactive monitoringWe watch jobs, interfaces and performance to catch issues early.

Patching & securityQuarterly CPUs, patch cycles and controlled change management.

Certified consultantsOracle-certified functional, technical and DBA specialists.

Continuous improvementMonthly enhancements that make your Oracle a little better each cycle.

What we do

Support that keeps Oracle healthy

Day-to-day help, proactive monitoring and steady improvements in one service.

Proactive, Not Just Reactive

Good support does more than fix tickets. We monitor your Oracle systems, prevent issues before they bite, and keep improving your processes — so you get a steadily better, more reliable ERP every month.

24/7
SLA-backed
Monitored
Improving

Oracle ERP Managed Support & AMS Services

L1 to L3 Support

Tiered support that resolves everything from how-to questions to deep issues.

Proactive Monitoring

We watch performance, jobs and interfaces to catch problems early.

DBA & Performance

Database administration and tuning to keep Oracle fast and stable.

Enhancements

Small changes, new reports and improvements delivered each month.

Period & Year-End

Hands-on help through month-end, year-end and peak periods.

Tiered L1–L3 incident management
Proactive monitoring & alerting
DBA, patching & performance tuning
Enhancements & period-close support

24/7Round-the-clock cover

SLAResponse & resolution targets

GlobalFollow-the-sun team

Why AppsXpert

A support partner you can rely on

We’ve kept Oracle running for a quarter of a century — so you get a stable, steadily improving system, not endless firefighting.

24/7, SLA-backed

Round-the-clock cover with agreed response and resolution targets you can hold us to.

Proactive, not reactive

Monitoring and preventive maintenance stop issues before they disrupt the business.

Certified & senior

Oracle-certified functional, technical and DBA specialists on every engagement.

Predictable cost

One planned monthly fee replaces unpredictable break-fix bills and surprise overruns.

Coverage

What we support

End-to-end cover across your Oracle applications and the technology beneath them.

E-Business Suite

Fusion Cloud

Financials

Supply Chain

Human Capital (HCM)

Manufacturing

Integrations

Reports

Databases

OCI

When it’s time

Signs you need managed support

If any of these sound familiar, a dedicated Oracle managed support service will take the pressure off your team and keep the business running.

Talk about support

What to expect

Clear SLAsAgreed response and resolution targets, reported transparently.

Predictable monthly costOne planned fee — no unpredictable break-fix bills.

Smooth onboardingWe learn your setup and take over support without disruption.

Your in-house team is stretched thin

Skilled people spend their days firefighting Oracle instead of moving the business forward.

Issues take too long to resolve

Tickets sit unanswered, users wait, and the same problems keep coming back.

You have no out-of-hours cover

Overnight jobs, month-end and global users need help when your team is offline.

Key-person risk

Too much Oracle knowledge lives with one person who could leave at any time.

A backlog of enhancements

Reports, small changes and improvements keep slipping because there’s no capacity.

Systems are unpatched or ageing

Missed patches and security updates leave your Oracle exposed and unstable.

Decision support

Break-fix vs managed support (AMS)

Reacting to problems is expensive. Managed support prevents them and keeps improving.

Consideration

Break-FixReact when it breaks

Managed SupportProactive AMS

Approach

React when it breaks

Prevent and improve continuously

Availability

Business hours, ad hoc

24/7 with clear SLAs

Cost

Unpredictable

Predictable, planned

Knowledge

Lost between calls

Retained by a dedicated team

Outcome

Constant firefighting

A stable, improving system

Managed support turns unpredictable firefighting into a stable, steadily improving Oracle service.

How we work

From onboarding to continuous improvement

A clear path from taking over your Oracle support to making it better every month.

Onboard

We learn your Oracle setup, processes and priorities, and document them.

Stabilise

Clear the backlog and fix recurring issues for a steady baseline.

Operate

Run day-to-day support and monitoring against agreed SLAs.

Improve

Deliver enhancements and optimisations every month.

Review

Regular service reviews keep priorities and performance on track.

What you receive

A support service you can see

Clear SLAs, transparent reporting and steady improvement — never a black box.

Support Model & SLAsAgreed response and resolution targets you can rely on.

Knowledge BaseYour Oracle setup and fixes, documented and retained.

Monitoring SetupProactive alerts on performance, jobs and interfaces.

Ticketing & ReportingTransparent tracking of every request and trend.

Monthly Enhancement LogA record of improvements delivered each month.

Performance ReviewsTuning and optimisation findings, acted on.

Period-End Support PlanExtra cover for month-end and year-end.

Service Review ReportsRegular reviews of SLAs, issues and priorities.

The payoff

What changes for your business

Peace of mind, predictable costs and an Oracle system that keeps getting better.

Always on

24/7 Peace of Mind

Round-the-clock cover and SLAs mean help is always there when you need it.

Fewer fires

Fewer Surprises

Proactive monitoring catches issues before they disrupt the business.

Fixed cost

Predictable Spend

One predictable monthly cost instead of unplanned support bills.

Gets better

Continuous Improvement

Your Oracle system gets a little better every single month.

Ways to engage

Choose your support level

From an everyday support desk to full 24/7 application management.

Essentials

Support Desk

Tiered L1 to L2 support for everyday Oracle issues.

L1 to L2 cover
Ticketing
Business hours

Recommended

Managed AMS

Full 24/7 application management with SLAs and improvements.

24/7 & SLAs
Monitoring
Enhancements

Technical

DBA Support

Dedicated Oracle database administration and tuning.

DBA cover
Tuning
Backups

Flexible

Support Hours Pack

A block of flexible Oracle support hours to use as needed.

Flexible hours
No lock-in
Senior team

In their words

“Since they took over our Oracle support, tickets get resolved fast and month-end no longer keeps us up at night. Issues are caught before we even notice them, and the cost is finally predictable.”

IT Director Global distribution group

Go further

Related Oracle ERP services

Managed support is one part of the journey. The same certified team can advise, implement, upgrade, extend, connect and report on your Oracle ERP.

Consulting & Advisory

Business case, roadmap and fit-gap analysis before you commit.

Learn more

Implementation

Full-cycle Oracle E-Business Suite and Fusion Cloud rollouts, done right.

Learn more

Upgrade & Migration

Move to the latest Oracle release or Fusion Cloud with minimal disruption.

Learn more

Extension & Customization

Adjust and extend Oracle to fit exactly how your business works.

Learn more

Automation & Integration

Connect Oracle to your other systems and automate the routine work.

Learn more

Oracle Cloud (OCI)

Run Oracle at its best on Oracle Cloud Infrastructure — secure, fast and cost-smart.

Learn more

Reporting & Analytics

Turn your Oracle data into clear, board-ready insight with OTBI and BI Publisher.

Learn more

All Oracle ERP Services

Browse the complete range of Oracle consulting, delivery and module expertise.

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Spending too much time keeping Oracle alive?

Hand the day-to-day to our Oracle support team and get back to your business.

Get a Support Plan

FAQ

Oracle managed support — common questions

What does Oracle managed support (AMS) include?

It covers day-to-day support, monitoring, DBA tasks, enhancements and regular reviews — keeping your Oracle system stable and steadily improving.

Do you offer 24/7 Oracle support?

Yes. Our managed support runs around the clock with clear SLAs, so help is always available when you need it.

Can you support both EBS and Fusion Cloud?

Yes. We support Oracle E-Business Suite and Fusion Cloud, along with the databases and integrations around them.

Do you provide Oracle DBA support?

Yes. We offer database administration, performance tuning, and backup and recovery as part of, or alongside, managed support.

How is managed support priced?

Usually as a predictable monthly fee based on scope and SLA, so you avoid unplanned, unpredictable support costs.