Managed Services
24/7 application management, L1/L2 support, service desk and back-office operations — plus GST e-invoicing and tax compliance — delivered onshore and offshore to keep your systems running and your costs down.
Managed services, end to end
Tiered support, service desk, application management and back-office operations — under clear SLAs.
Keep everything running, around the clock
From tiered application support and service desk to back-office operations and GST e-invoicing — a single managed-services partner for your business systems.
L1 / L2 Support
Tiered support that keeps your systems running.
Learn moreService Desk
A single help desk for users and issues.
Learn moreApplication Management
Ongoing management of your business applications.
Learn moreBack-Office Operations
Offshore back-office support to cut costs.
Learn moreGST e-Invoicing
Generate compliant e-invoices straight from your ERP.
Learn moreGST e-invoicing & compliance
Generate compliant e-invoices and stay on top of changing tax rules, straight from your ERP.
GST e-Invoicing
Signs you need managed services
If your team fights fires instead of moving forward, managed services will help.
Talk to UsYour team spends its days on incidents instead of improvements.
Issues outside office hours go unanswered until the next morning.
Keeping systems live eats more budget than it should.
GST e-invoicing and tax rules are hard to keep up with manually.
Everything to keep you running
One accountable partner for support and operations.
How our managed services work
A smooth handover to dependable, ongoing support.
Onboard
We learn your systems, runbooks and priorities.
Stabilise
We resolve the backlog and tighten monitoring.
Operate
Tiered support and service desk under agreed SLAs.
Comply
We handle e-invoicing and compliance from your ERP.
Improve
We reduce tickets and cost over time.
What changes for your business
Managed services free your team and cut your run cost.
Spend less to stay live
Blended onshore-offshore delivery reduces support cost.
24/7 peace of mind
Follow-the-sun cover means issues are handled day and night.
A team that can plan
We cut incident volume so your people can focus forward.
No nasty surprises
GST e-invoicing and tax compliance handled correctly.
Choose the cover you need
Flexible managed-service models for every size.
Service Desk
A single front door for users, issues and requests.
- Single point of contact
- Ticket triage
- SLA reporting
Application Management
End-to-end L1-L3 support for your business applications.
- Tiered support
- Enhancements
- Monitoring & SLAs
e-Invoicing & Compliance
GST e-invoicing, IRP integration and compliance advisory.
- IRP integration
- ERP connectors
- Compliance advisory
Back-Office Operations
Offshore back-office support to cut operating cost.
- Process operations
- Onshore & offshore
- Cost reduction
Why choose us for managed services
Dependable, SLA-backed support that lowers cost.
True 24/7 coverage
Follow-the-sun L1-L3 support across onshore and offshore teams.
Clear SLAs
Defined response and resolution targets, with transparent reporting.
Lower run costs
Blended delivery that reduces the cost of keeping systems live.
Compliance built in
GST e-invoicing and tax compliance handled from your ERP.
Managed services — common questions
What does managed services cover?
Application management, L1-L3 support, service desk, back-office operations and compliance such as GST e-invoicing.
Do you support our existing systems?
Yes — we support Oracle, ALA ERP, Salesforce, databases and custom applications.
How fast do you respond?
We work to agreed SLAs with priority-based response and resolution targets.
Is support available 24/7?
Yes. Our onshore and offshore teams provide round-the-clock, follow-the-sun coverage.
Can you handle GST e-invoicing?
Yes — we generate compliant e-invoices and integrate with the IRP straight from your ERP.
Ready to hand off the firefighting?
Tell us what you run — we will keep it running, for less.
Talk to a Support Expert